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Salesforce Salesforce-AI-Associate Exam Syllabus Topics:
Topic
Details
Topic 1
- Data for AI: Questions about the importance of data quality and different elements or components of data quality are related to this topic.
Topic 2
- Ethical Considerations of AI: It delves into the ethical challenges of AI such as human bias in machine learning, lack of transparency, etc. The topic also explains how to apply the Trusted AI Principles of Salesforce to given scenarios.
Topic 3
- AI Fundamentals: This topic discusses the major principles and applications of AI within Salesforce. It also focuses on different types of AI and their capabilities.
Topic 4
- AI Capabilities in CRM: Get familiar with the benefits of AI and capabilities of CRM.
Salesforce Certified AI Associate Exam Sample Questions (Q42-Q47):
NEW QUESTION # 42
A system admin recognizes the need to put a data management strategy in place.
What is a key component of data management strategy?
- A. Color Coding
- B. Data Backup
- C. Naming Convention
Answer: B
Explanation:
Data Backup is a key component of a datamanagement strategy. A data backup is a process of creating and storing copies of data in a separate location or device to prevent data loss or damage in case of a disaster, accident, or malicious attack. A data backup can help ensure data availability, reliability, and security by allowing data to be restored or recovered in the event of a data breach, corruption, or deletion. A data management strategy should include a data backup plan that defines the frequency, scope, method, and location of data backups, as well as the roles and responsibilities of the data backup team.
NEW QUESTION # 43
An administrator at Cloud Kicks wants to ensure that a field is set up on the customer record so their preferred name can be captured.
Which Salesforce field type should the administrator use to accomplish this?
- A. Multi-Select Picklist
- B. Rich Text Area
- C. Text
Answer: C
Explanation:
Explanation
"A text field type should be used to capture the customer's preferred name. A text field type allows the user to enter any combination of letters, numbers, or symbols. A text field type can be used to store names, addresses, phone numbers, or other personal information."
NEW QUESTION # 44
A customer using Einstein Prediction Builder is confused about why a certain prediction was made.
Following Salesforce's Trusted AI Principle of Transparency, which customer information should be accessible on the Salesforce Platform?
- A. An explanation of how Prediction Builder works and a link to Salesforce's Trusted AI Principles
- B. An explanation of the prediction's rationale and a model card that describes how the model was created
- C. A marketing article of the product that clearly outlines the oroduct's capabilities and features
Answer: B
Explanation:
Explanation
"An explanation of the prediction's rationale and a model card that describes how the model was created should be accessible on the Salesforce Platform following Salesforce's Trusted AI Principle of Transparency.
Transparency means that AI systems should be designed and developed with respect for clarity and openness in how they work and why they make certain decisions. Transparency also means that AI users should be able to access relevant information and documentation about the AI systems they interact with."
NEW QUESTION # 45
How does AI which CRM help sales representatives better understand previous customer interactions?
- A. Creates, localizes, and translates product descriptions
- B. Provides call summaries
- C. Triggers personalized service replies
Answer: B
Explanation:
Explanation
"Providing call summaries is how AI with CRM helps sales representatives better understand previous customer interactions. Call summaries are a feature that uses natural language processing (NLP) to analyze voice conversations between sales representatives and customers and generate summaries or transcripts of the calls. Call summaries can help sales representatives better understand previous customer interactions by providing key information, insights, or action items from the calls."
NEW QUESTION # 46
Cloud Kicks plans to use automated chat as its primary support channel.
Which Einstein feature should they use?
- A. Discovery
- B. Bots
- C. Next Best Action
Answer: B
Explanation:
For Cloud Kicks, using automated chat as the primary support channel, the recommended Einstein feature is Bots. Einstein Bots are designed to automate customer interactions on common issues through chat and messaging platforms. They can handle routine requests, provide quick answers to frequently asked questions, and escalate more complex issues to human agents. Using Einstein Bots helps improve customer service efficiency and speed, leading to enhanced customer satisfaction. To learn more about setting up and optimizing Einstein Bots for a business, you can visit the Salesforce documentation on Einstein Bots at Salesforce Einstein Bots.
NEW QUESTION # 47
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